Last updated: October 16, 2026
Here are answers to the questions we are asked most often. For shuttle times, see the Free Shuttle Bus Timetable; for directions, see Access.
Check-in and check-out
What are the check-in and check-out times?
Check-in is from 15:00 to 24:00 (last check-in 24:00), and check-out is by 10:00. The front desk is open from 7:00 to 24:00.
What should I do if I will arrive after 24:00?
If you expect to arrive after 24:00, please call us at +81-72-493-7565 before 24:00.
How do I check in?
Check in at the automatic check-in machine on the 1st floor. Please have one of the following ready: the phone number you used for the reservation, the reservation number from the booking site, or the reservation number or QR code in your confirmation email. Our front desk staff will help if you have any trouble.
Can I check out early in the morning?
Yes. Simply insert your card into the automatic check-out machine, and you can leave right away, even early in the morning.
Can I check out later?
Late check-out is available for ¥1,000 per hour, generally until 12:00.
Can I leave my luggage after check-out?
Yes. We store luggage free of charge until the end of the day of check-out. Please ask the front desk staff.
Rooms and facilities
Do the rooms have a bathtub?
Our rooms have shower rooms. Only one room, the accessible (Barrier-Free) room, has a bathtub.
What types of rooms do you have?
We have 62 rooms in three types: 57 Double Twin rooms (17.5㎡, up to 2 guests, 140cm-wide double beds), 4 Single Twin rooms on the top floor (13.5㎡, up to 2 guests, 100cm-wide single beds), and 1 Barrier-Free room (18.7㎡, 1 guest).
What facilities and amenities are in the rooms?
Each room has a TV, free Wi-Fi, a refrigerator, a hair dryer, an electric kettle and a rinse cup. Shampoo, conditioner, body soap, a toothbrush and slippers are provided in the room. Razors and brushes are available at the amenity bar in front of the elevator. Cotton swabs and bottled mineral water are not provided.
Is there Wi-Fi?
Yes, free Wi-Fi is available in the guest rooms.
What facilities are in the hotel?
On the 1st floor there are two microwaves and a tea dispenser (green tea, hojicha roasted tea, oolong tea, coffee and water). There are also an ice maker, a smoking room, vending machines (paid) and a coin laundry (paid).
Is there a convenience store nearby?
Yes. There is a FamilyMart right across from the hotel’s main entrance.
See photos of each room type on our Room page.
Breakfast and meals
Is breakfast available?
A breakfast buffet is served from 7:00 to 9:30 at the restaurant on the 1st floor. It costs ¥1,650 for adults and ¥800 for elementary school children, and is free for preschool children. You can also sign up on the day.
Can I have breakfast if I leave before 7:00?
Breakfast is not available if you leave before 7:00, so please get something the night before. Each room has a refrigerator and an electric kettle, and there are microwaves on the 1st floor.
Can I have dinner at the restaurant?
The restaurant is open for breakfast only. It does not serve dinner.
Shuttle bus and access
Is there an airport shuttle?
We run a free shuttle bus between the hotel’s main entrance (1F) and the rotary at Rinku Town Station. It does not go directly to Kansai Airport: from Rinku Town Station, Kansai Airport Station is one stop by train (about 6 minutes). In the morning, the shuttle leaves the hotel every 30 minutes from 5:00 to 10:00. In the evening, it leaves Rinku Town Station hourly from 19:30 to 23:30.
Do I need a reservation for the shuttle bus?
Yes, every departure requires a reservation. Please call +81-72-493-7565 from 7 days before the day you ride. Hotel guests can also book at the front desk. For departures before 7:00, please book by 22:00 the day before.
How long does it take from Kansai Airport to the hotel?
It is one train stop (about 6 minutes) from Kansai Airport Station to Rinku Town Station, then about 5 minutes by taxi or about 15 minutes on foot. A taxi directly from Kansai Airport takes about 9 minutes.
Is there parking?
The hotel does not have its own parking lot. Please use one of the paid parking lots off the hotel premises (¥300–¥550 for 24 hours).
See the Free Shuttle Bus Timetable for times and Access for directions.
Other questions
Payment methods and the cancellation policy are listed on our Basic Info page. For anything else, please call +81-72-493-7565 or use our inquiry form.
*This page is based on information from the official website and the hotel as of October 16, 2026. Details may change.